AUTHENTIC TAXCO STERLING SILVER • LIMITED PIECES • HAND CHOSEN COLLECTIONS
CUSTOMER CARE
Frequently Asked Questions
Find answers about our collections, private viewings, shipping, returns, jewelry care, and how to connect with Silver International & Co.
Our Jewelry & Collections
What does Silver International & Co. sell?
Silver International & Co. offers hand chosen jewelry, limited collections, sterling silver, fine jewelry, gold, gemstones, and timeless statement pieces selected for craftsmanship, beauty, and lasting style.
Are all of your pieces sterling silver?
Silver is our foundation, but not our limit. Our roots are in authentic Taxco sterling silver, and as our collections grow, we are expanding into fine jewelry, gold, gemstones, and elevated fashion pieces.
Are your pieces limited?
Yes. Many of our pieces are available in very small quantities. Some designs may only have a few pieces available, and once they are gone, they may not be restocked. That is part of what makes each piece feel special.
Where do your pieces come from?
Our collections are hand selected from trusted sources, artisans, jewelry shows, and buying trips. Many of our original pieces are rooted in Taxco sterling silver, and we continue to curate jewelry from places known for craftsmanship, quality, and timeless design.
Shopping With Us
Do you have a physical store?
Silver International & Co. does not currently operate from a traditional retail storefront. We travel throughout the year for jewelry shows, trunk shows, private events, and curated in-person shopping experiences.
How can I see your jewelry in person?
You can view our jewelry at upcoming trunk shows, jewelry events, and private showings. Please visit our Upcoming Events page or contact us to find out where we will be next.
Can I schedule a virtual appointment?
Yes. If you would like help choosing a piece, viewing available inventory, or asking questions before purchasing, you can schedule a virtual conversation with a Silver International & Co. representative.
What is a private viewing?
A private viewing is a more personal shopping experience where we help you explore available pieces, limited collections, gift ideas, or specific styles you may be looking for. It can be done virtually or, when available, in person.
Do you help customers find specific pieces?
Yes. If you are looking for a certain style, material, stone, size, or gift, contact us and we will do our best to help. Some pieces may be available immediately, while others may require sourcing or a future buying trip.
Do you offer custom jewelry?
Select custom requests or special sourcing requests may be available depending on the piece, material, and timing. Please contact us with details about what you are looking for, and we will let you know what may be possible.
Do you offer gift options?
Yes. Jewelry makes a beautiful gift, and we are happy to help you choose something meaningful. If you need help selecting a piece for a birthday, anniversary, holiday, special occasion, or just because you have excellent taste, contact us and we will help guide you.
Shipping & Delivery
How long does shipping take?
Most in-stock online orders are prepared for shipment within 2 to 5 business days after the order is confirmed, unless otherwise noted. Delivery time depends on the shipping method, destination, carrier, and order details.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent by email or text if that information was provided at checkout.
Do orders require a signature?
Some orders may require signature confirmation for security, especially higher-value pieces. If signature confirmation is required, it will be based on the order value, delivery location, or shipping method.
Returns & Exchanges
What is your return policy?
Eligible online purchases may be returned within 30 days of delivery, provided the item is unworn, unused, unaltered, undamaged, and returned in its original packaging with any included tags, pouches, boxes, certificates, receipts, or documentation.
Are trunk show or event purchases returnable?
Purchases made at trunk shows, jewelry events, private showings, pop-up events, or other in-person selling events may be considered final sale unless otherwise stated at the time of purchase. Because event inventory is often limited, we encourage customers to ask questions and review the piece carefully before purchasing.
Are any items final sale?
Yes. Custom orders, special requests, personalized items, altered or resized pieces, engraved items, gift cards, items marked final sale, and any item that has been worn, damaged, modified, or used are not eligible for return or exchange.
Can earrings be returned?
Earrings may only be returned if they are unworn, unused, and returned with all original packaging intact. For hygiene and quality reasons, earrings that show signs of wear cannot be returned.
How do I start a return?
Please contact Silver International & Co. before sending anything back. Returns must be approved before they are shipped. Items returned without prior approval may be delayed, refused, or returned to the customer.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error by Silver International & Co. or the item arrived damaged or incorrect. We recommend using a trackable and insured shipping method.
What if my order arrives damaged or incorrect?
Please contact us within 3 business days of delivery if your order arrives damaged or incorrect. Include your order information, a description of the issue, and photos of the item, packaging, and shipping materials so we can review the issue and help with a resolution.
Jewelry Care & Support
Do you offer repairs?
Repairs may be available depending on the piece, material, and condition. Repair requests are reviewed on a case-by-case basis and may be subject to inspection, availability of materials, repair fees, and shipping costs.
How should I care for my jewelry?
To help preserve your jewelry, store each piece separately in a soft pouch or jewelry box, avoid exposure to harsh chemicals, perfumes, lotions, chlorine, and saltwater, and gently polish silver pieces with an appropriate jewelry polishing cloth when needed. Remove jewelry before swimming, exercising, cleaning, or sleeping.
Will sterling silver tarnish?
Sterling silver can naturally tarnish over time, especially when exposed to air, moisture, chemicals, or certain skin products. This is normal and can often be improved with proper cleaning and polishing.
Can I wear my jewelry every day?
Some pieces are designed for regular wear, while others are more delicate or statement-focused. If you are unsure, contact us and we can help explain how to care for the piece and when it is best worn.
Do you offer appraisals?
Silver International & Co. does not guarantee formal appraisals unless specifically stated with a purchase. If you need insurance documentation, valuation, or a formal appraisal, please contact us and we can let you know what information may be available for the piece.
Contact & Support
How do I contact Silver International & Co.?
You can contact us through the website contact form, by email, by phone, or by clicking the chat bubble in the bottom-right corner of the website to speak with a representative.
Still Have Questions?
We are happy to help with jewelry questions, private viewings, upcoming trunk shows, special requests, or anything you may be searching for.
PERSONALIZED JEWELRY SUPPORT
Let Us Help You Find the One
Looking for a specific piece, a meaningful gift, or something that feels like it has been waiting patiently for your jewelry box? We would love to help.
Schedule a virtual conversation with a representitive and we’ll guide you through available pieces, limited collections, and special requests with the kind of care jewelry deserves.
Curated jewelry, limited pieces, and timeless collections chosen with care, craftsmanship, and a love for beautiful design.
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