Shipping & Return Policy

Silver International & Co. is committed to providing a thoughtful, secure, and enjoyable shopping experience. Because many of our pieces are limited, hand chosen, or available in small quantities, we encourage customers to contact us with any questions before purchasing. We are happy to help with sizing, product details, styling, availability, or special requests.

Shipping Policy

Orders placed through our website are processed during normal business days, Monday through Friday, excluding holidays. Most in-stock items are prepared for shipment within 2 to 5 business days after the order is confirmed, unless otherwise noted at checkout or communicated directly by Silver International & Co.

Shipping rates, delivery options, and estimated delivery times may vary based on the destination, shipping method, order value, and availability of the item. Final shipping costs will be displayed at checkout when applicable.

Once an order has shipped, the customer will receive tracking information by email or text if that information was provided at checkout. Delivery times are estimates only and may be affected by carrier delays, weather, holidays, address issues, or other events outside of our control.

For security, some orders may require signature confirmation upon delivery. Silver International & Co. is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged after they have been accepted by the shipping carrier. If an issue occurs during transit, please contact us and we will do our best to assist with the carrier claim process.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect address is provided, Silver International & Co. is not responsible for delays, lost packages, or additional shipping costs required to redirect or reship an order.

Order Processing & Availability

Many pieces offered by Silver International & Co. are limited in quantity and may not be restocked once sold. In rare cases, an item may become unavailable after an order is placed. If this happens, we will contact you as soon as possible to discuss a replacement, exchange, store credit, or refund. We reserve the right to cancel or refuse any order due to inventory issues, suspected fraud, payment concerns, incorrect pricing, website errors, or other business reasons.

Return Policy

We want you to love your purchase. Eligible online purchases may be returned within 30 days of delivery for a refund or exchange, provided the item is unworn, unused, unaltered, undamaged, and returned in its original packaging with all included tags, pouches, boxes, certificates, receipts, or documentation.

To begin a return, please contact Silver International & Co. before shipping the item back. Returns must be approved before they are sent. Items returned without prior approval may be delayed, refused, or returned to the customer.

All returned items are inspected upon arrival. If an item shows signs of wear, damage, alteration, resizing, misuse, missing packaging, or missing documentation, the return may be denied or may be eligible only for store credit at our discretion.

Refunds are issued to the original form of payment after the returned item has been received and inspected. Please allow reasonable processing time for the refund to appear, as timing may vary depending on the payment provider or bank.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Silver International & Co. or an item arrived damaged or incorrect. We recommend using a trackable and insured shipping method, as jewelry can be valuable and delicate. Silver International & Co. is not responsible for returned packages that are lost, stolen, damaged, or delayed in transit.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

Eligible items may be exchanged within 30 days of delivery, subject to availability. Because many of our pieces are limited, we cannot guarantee that the same item will be available for exchange. If the requested item is no longer available, we may offer another piece, store credit, or a refund for eligible online purchases.

Final Sale Items

Certain items are final sale and cannot be returned or exchanged. This includes custom orders, special requests, personalized items, altered or resized pieces, engraved items, gift cards, items marked final sale, and any item that has been worn, damaged, modified, or used.

For hygiene and quality reasons, earrings may only be returned if they are unworn, unused, and returned with all original packaging intact.

Trunk Shows, Events & In-Person Purchases

Purchases made at trunk shows, jewelry events, private showings, pop-up events, or other in-person selling events may be considered final sale unless otherwise stated at the time of purchase. Because event inventory is often limited and personally selected, we encourage customers to ask questions and review the piece carefully before purchasing.

If there is a concern with an event purchase, please contact us as soon as possible and we will review the situation individually.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 business days of delivery. Please include your order information, a description of the issue, and photos of the item, packaging, and shipping materials. We will review the issue and work with you on a resolution.

Items damaged through normal wear, misuse, improper storage, accidental damage, exposure to chemicals, or third-party repair or alteration are not considered defective.

Repairs

Silver International & Co. may be able to assist with certain repair questions depending on the piece, material, and condition. Repairs are reviewed on a case-by-case basis and may be subject to inspection, availability of materials, repair fees, and shipping costs.

Questions Before You Purchase

If you have questions about sizing, materials, care, availability, or whether a piece is right for you, please contact us before placing your order. We are happy to help you choose thoughtfully, especially because many of our pieces are limited and may not be restocked.

Contact Us

If you have any questions about these Terms of Use, please contact us:

Silver International & Co.
Website: silverintlco.com/contact